F.A.Q.

About the booking

Are there additional reservation charges?

With every reservation we ask you to pay a fixed deposit and small handling fee. If everything is returned in good condition afterwards, the deposit will be refunded on your account. Don’t forget to check out on the last day of the festival camping!

Is it possible to reserve several tents in one order?

Yes, this is possible. For bigger groups we advise you to send us an email through the contact form. We will do our very best to put the tents together.

Can I also rent camping supplies, without renting a FestiTent?

No, you can only rent camping supplies when you have booked a FestiTent. Naturally, because we are ‘humane’, we will gladly help out campers who have material problems on the campsite 🙂

Is the rent that I pay for a FestiTent for the duration of the festival?

Yes, all prices mentioned on our web shop are for the whole duration of the festival. Whether it’s 2 days of 4 days.

The construction and the clean-up of the FestiTents are also included in the price.

All our prices include 6% VAT.

 

ATTENTION: The entrance ticket for the festival is not included in the rent for a FestiTent.

How can I book a FestiTent?

Booking a FestiTent is done in just 3 simple steps through our web shop:

1. Choose a festival where you would like to book a tent and/or extra accessories. Add everything you want to rent to your shopping cart.

2. Pay in advance and receive a confirmation email with your FestiTent voucher.

3. Arrive at the festival campsite with a copy of your confirmation email and start your relaxing festival camping weekend.

About the deposit

Do I get my deposit back if my FestiTent got stolen?

You are still responsible for the rented equipment. To encourage theft when you are not on the camping, we advise to put all your stuff in the FestiTent and ask a friend to watch your FestiTent when you’re not around. There will always be a FestiTent employee present on the camping (24/7) whom will keep an eye out for theft, but we cannot offer any guaranties.

We advise against using a padlock to lock you tent because this will point out the tents with a valuable content. Thieves don’t see this as an discouragement. You will be left with a cut open FestiTent.

Do I get my deposit back when if my FestiTent has been damaged by others?

You are still responsible for the rented equipment. Immediately report vandalism to a FestiTent employee whom are present at the camping. Together we will look for a solution and report it to the authorities and / or festival security.

Deposit

The deposit will be refunded 15 work days after the end of the festival. This will be refunded on your account if the rented FestiTent is left in good condition. We will check this together with you, so don’t forget to check out on the last day!

How much is the deposit ?

Every article and package has its own deposit. This is located next to each item on the web shop.

About the FestiTent camping

Can I bring my pets along with me to the FestiTent camping?

No, due to the increased stress levels for animals, we feel that the camping is no place for them.

We advise you to ask friends or family to take care of your pet when you go the festival.

Can my friends swing by to visit me on the FestiTent camping?

Sure! This is not a problem at all because the FestiTent camping is part of the existing festival camping and this is open to anyone whom has a camping ticket.

Can I bring my own tent to the FestiTent camping?

Sorry, this is not allowed. De FestiTent camping is drawn out and built beforehand, so it won’t be possible to place additional tents. Obviously, your friends can always swing by and pay you a visit!

Can I bring my own tent and/or shelter besides my FestiTent?

Sorry, this is not allowed. De FestiTent camping is drawn out and built beforehand, so it won’t be possible to place additional tents. Obviously, your friends can always swing by and pay you a visit!

Can I choose the location of my FestiTent on the camping?

No, unfortunately this is not possible. The FestiTents are always located together in one area. We will see to it that your FestiTent is ready when you arrive at the camping.

Where on the camping will the Festitents be placed?

Your FestiTent will be placed on de existing campgrounds but will receive a premium spot. At walking distance of the festival and close by our public utilities. We will welcome you just behind the camping entrance upon arrival and escort you to your FestiTent.

About us

What is the price for a FestiTent?

The price for a FestiTent depends on various factors: location, number of days, type of festival, etc… This is why the price can differ from festival to festival. All the prices on our web shop are always for the full duration of the festival.

 

With every reservation we ask a booking fee for electronic payment.

 

All our prices include 6% VAT

 

INPORTANT!  For every FestiTent we ask a fixed deposit. This deposit will be paid back on your account within 15 workdays after the festival on the condition that you FestiTent is left undamaged during check out. We will verify this together with you on the last day, so do not forget to check out on the last day! The deposit varies from product to product and is mentioned next to every item on the web shop.

 

The deposit will be reimbursed in full in 95% of the cases. All our FestiTent materials are of high quality. We know what camping gear must endure. J

 

Damages can only appear when you carelessly use the equipment.

 

ATTENTION: The entrance ticket for the festival is not included in the rent for a FestiTent.

Why choose FestiTent?

FestiTent rents pre pitched camping tents at your favorite festivals. Choose your preferred package online and leave the rest to us. We’ll set up everything for you!

Forget about all the hassle with parking, the drag at the entrance, the puzzle with your tent,…just bring your own ‘festival essentials’ and enjoy your festival trip from the very first moment. Would you like extra comfort? Check out which packages are available to make your festival experience even more comfortable!

Practical

Can I still rent a FestiTent on site?

It is only possible to reserve tents in advance. Although, we might make an exception for you… but we advise you to reserve one beforehand to guarantee a spot.

Is it possible to reserve several tents in one order?

Yes, this is possible. For groups starting from 20 people or when you want to book more than 5 FestiTents, we advise you to send us an email or message us through our contact form.

We will do our very best to place your FestiTents next to each other.

Do I need a separate camping ticket?

Yes. On this site you can only order your tent. You still have to purchase the entrance ticket to the festival campsite. Depending on the festival, this will be through presale or at the gate.

Can I book a FestiTent when I am alone?

Sure you can, we have FestiTents for 1, 2 or 4 people.

When arriving

Where can I park my car?

The FestiTent villages are car free most of the time. The best place to park your car is at the official parking’s exploited by the festival organization.

Can I call somebody if I can’t find the FestiTent camping?

Off course! One week prior to the festival you will receive an info mail. This contains practical information such as where you can find us and contact information of our FestiTent crew at the campsite. We are available 24/24!

What are the check-in times?

You can check in during the official opening hours of the festival camping. These were established by the festival organization. FestiTent does not have any influence in this matter. It is not even necessary to check in on the opening day of the festival camping, you can do this any time during the official opening hours.

Do I have to bring a printed out voucher with me?

Yes, bring the printed version of your voucher with you, this will save a lot of time which means you will get your FestiTent even faster.

Where do I go upon arrival at the camping?

One week prior to the festival you will receive an info mail. This contains practical information such as where you can find us and contact information of our FestiTent crew at the campsite.

We will welcome you just behind the camping entrance upon arrival and escort you to the FestiTent village.

When leaving

How can I get my lost items back?

If your were to forget your stuff in your FestiTent, we will try to collect these at the end of the festival. Send an email to: info@festitent.mmdev.be to ask whether we found your lost item.

When do I have to check out?

You can check out until one hour prior to the official closing time of the festival camping. The deposit will only be refunded if the rented FestiTent is left undamaged. We will check this together with you before you check out. If you don’t check out there is a chance you won’t receive your deposit.

Do I have to check out when leaving?

Yes, this is obligated! The deposit will only be refunded if your rented FestiTent is left undamaged. We will check this together with you just before you check out

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